Data Access and Privacy

JetTime is designed with privacy and security as core priorities. By leveraging Atlassian Forge and its robust infrastructure, JetTime ensures that all app data, including your work logs and their metadata, is protected, remaining securely within Atlassian’s environment. As the vendor, we have no access to this data, so we are offering you a true privacy-first solution.

How JetTime Protects Your Data

JetTime is built with Atlassian Forge and adheres to the industry’s highest standards as part of the Runs on Atlassian program. Here’s how your data is protected:

• Runs on Atlassian: JetTime operates entirely on Atlassian’s secure cloud infrastructure, meaning Atlassian fully manages the app’s backend.
• Data Privacy: All app data, including work logs and their metadata, is securely stored either within your Jira instance using the Jira APIs or in Forge’s secure storage service. The data never leaves Atlassian’s infrastructure.
• No Vendor Access: As the vendor, we do not have access to your data at any point. It stays fully within Jira’s environment, ensuring that only you and those with proper Jira permissions can access it.
• Data Residency: Atlassian Forge automatically enforces your Jira instance’s data residency settings, ensuring compliance with your organization’s policies regarding where its data is stored.
• Certified Security: Atlassian’s platform adheres to various security and compliance certifications like ISO/IEC 27001, SOC 2, GDPR, HIPAA, and more, offering you enterprise-grade security and peace of mind.

Important Notes on Work Log Access

Since all work logs are stored within Jira, they can also be modified using the Jira REST API, bypassing JetTime’s controls. This behavior is expected and is not a limitation or a bug, it is how Jira handles work log data within its platform.

To ensure proper control over access and modifications, you need to configure Jira’s built-in permissions for work log management correctly. Consult your Jira administrator for assistance with setting up these permissions.

Additional Resources

To learn more about Atlassian’s security standards and certifications, refer to the official Atlassian Trust Center.

JetTime combines privacy, security, and compliance to provide a seamless and reliable time-tracking experience, ensuring all your app data, work logs, and metadata remain protected within Atlassian’s environment.